Interacting with others is not always stress-free, but self-management of our emotions and using our emotional intelligence to navigate relationships make it more manageable. In my book, The Power of Emotion, I discuss how important it is for you to develop strong relationships with others.
THE POWER OF EMOTION | CHAPTER 24 | RELATIONSHIP MANAGEMENT
How Paramount is Relationship Management?
How important is it for you to develop strong relationships with others?
Relations with others are only as good as the effort placed on making them successful; therefore, developing secure relationship connections and emotional intelligence should be a priority. It includes our personal relationship skills, employee relationship management and interacting with others in the workplace.
Three Critical Emotional Intelligence Competencies for Relationship Management
The good news is we can build relationship management skills which are necessary because they tap into the three emotional intelligence competencies:
- Social Awareness
Developing and managing relationships is a priority for high-performing teams and should focus on organizational success. However, employees must understand themselves first to strengthen relationships with others.
Anytime I offer relationship management and emotional intelligence training with teams, attendees tell me how much they would benefit from learning more about improving team dynamics and relationships.
After I share that focusing on emotional and self-awareness skills is an effective way to develop relationship management skills, we usually start there. If we don't start there initially, we end up there eventually.
Use Emotional Intelligence to Navigate Team Dynamics
Relationship management is just as crucial for team dynamics as personal relationships.
Generally, we expect employees to have good relationship management skills. But that's not always the case.
In this situation, the best practice is to engage in proactive relationship management strategies to help deliver operational outcomes.
To achieve your own goals, you'll need to find a way to make the situation work. It's about getting the job done even when those you're working with would not be your chosen work associates. You don't have to be friends with the people you work with, but having a respectful and collegial work environment is necessary.
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That type of connection is fundamental to productive work relationships.
How Employees with High Emotional Intelligence Build Strong Relationships
Regulating your emotions and behaviour when participating in group discussion and decision-making is paramount. Start this practice by carefully observing your team members' body language and taking cues from their non-verbal communication before responding.
(Learn more about observing and managing the ripple effects of your emotions in this post)
Use your social awareness skills to listen actively with full presence as the discussion unfolds.
Expect bumps along the way and be prepared for the inevitable relationship conflicts that may arise between team members.
When interrelating with others, a useful strategy is listening, pausing, and responding.
By doing this, we gain the opportunity to take a pulse of what is happening, carefully process the information, and think before we reply to ensure our emotions are in check.
Working in a team becomes more comfortable and effective when we use our skills to build trusting relationships. By getting to know each team member–to learn their strengths and preferences–we can better relate to them.
This process establishes common ground and gets the ball rolling when working together.
If you're ready to dive deeper into employee relationship skills, emotional intelligence, and self-management topics, you'll find extensive insights, tips, and exercises to help you do so in my new book, The Power of Emotion. Click here to purchase your copy.
Did you learn a lot about relationship management in this post? Here are three more posts to read next:
- How Important is Emotional Intelligence to Children's Development
- What Is Great Leadership?
- How Influence Affects the Quality of Relationships
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